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"Elevator would be nice"

"Great location, restaurant seafood buffet was excellent. We enjoyed our stay"

"Shower was clogged"

"Everything was perfect "

"Nice hotel,close to everything "

"The staff was concerned with us getting there before 8pm. We hurried to get there and did not stop for dinner. We arrived to check in at 5pm and the staff seemed eager to show us our rental and get out of there (we were the last and maybe only ones to check in that day). There was a living room but there were beds in it. The shower was challenging to figure out how to use. It had two handles (neither were marked) which seemed to produce cold water no matter how I turned the handles! On the second day, the bananas that we had bought at the grocery store the day before had ants all over them and the kitchen table. Overall experience was not great especially for the price."

"Beautiful resort, great room and service but be prepared to walk a lot. The tram system doesn’t work that well by the end of our stay we didn’t even bother checking the schedule we just walked and beat the team most of the time. Also the cost to park is outrageous. You get charged $50/day. Highest rate I’ve experienced. Staff were wonderful and very helpful. The Concierge was fantastic. We enjoyed all the activities she planned for us; top notch adventures. The pool was nice but renting a double-lounger was $175/day, ridiculous. Most were empty until midday when the price reduced to $100 (after 1 PM). If they lowered the cost they’d get more rented. "

"Everything was fantastic! The only odd thing is that there wasn’t a headboard on the bed. The staff was very kind! If you look at the window latch on the courtyard side of the room, it might say “made in occupied Japan” on the knob, which if you know your history, it should give you a solid idea on the age of the hotel. But the place is in great shape, seems freshly remodeled, and really is quite a treasure. The song of the night birds is mesmerizing! One word of caution for late arrivals though: everything in the village closes at 8PM or earlier. If you landed at Kona in the evening, and you want anything for the night, you better get it in Kona. I will absolutely return to this amazing place!"

"We would have given all 5s except that when we arrived we were not met by a host. We were able to let ourselves in using the lock box key. We discovered the beds not made, trash in the rooms and on the floors, linen in piles and in the washing machine. After checking to make sure we had the correct day and time, we called Charlotte and got an immediate response. She apologized for a missed communication, and arranged for 3 housekeepers to make the beds and provide clean towels. The next day the housekeeper returned to finish cleaning. In spite of our initial dismay and confusion, it was clearly evident to us that even in its dishelved state, this property was/is unique, loved (well maintained), and worth waiting for. So we did, and we are glad that we did! "